Shipping policy

Shipping Information

Order Processing Time

We aim to process and ship all orders within 2–3 business days from the time they’re placed. During busy seasons, like the holidays, please allow a little extra time. We’re a small team doing our best to get your jerky to you as quickly as possible.

Shipping Rates & Carriers

We ship within the United States with USPS. Shipping costs are calculated at checkout based on weight and destination. We don’t ship outside the U.S.

Free Shipping

We offer free shipping on U.S. orders of $80 or more (before taxes and after discounts).

In-Store Pickup

Local to North Conway? In-store pickup isn’t available when ordering online. If you’d like to pick up in store, please call us at 603-730-5474.

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Return & Exchange Policy

We stand behind every bag.

If something isn’t right with your order, we want to make it right.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at nchouseofjerky@gmail.com with your order number and a photo of the issue. We’ll send a replacement or refund right away.

Returns

Because jerky is a food product, we can’t accept returns unless an item arrives damaged or defective.

Exchanges

We don’t currently offer exchanges. If you’re unhappy with your purchase for any reason, reach out and we’ll work with you to make it right.

Gifts

Received our jerky as a gift and have a question? Get in touch and we’ll do our best to help.

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Get in Touch

Questions? Email us at nchouseofjerky@gmail.com or call 603-730-5474. You can also visit us in North Conway at 2730 White Mountain Highway, or at Settlers Green (603-730-5515).

Thank you for supporting our small, local business.